FAQ

How do I invite exceed and get started?

Head to the dashboard and sign in with Discord, then pick the server you want to add exceed to. You'll need the Manage Server permission on that server to add the bot and configure it. Once exceed is in your server:

1. Open the server in the dashboard — you'll land on its Overview page.
2. Run ,help in Discord to confirm the bot is responding.
3. Turn on the features you want from their dashboard pages (see below — most are off by default).

I enabled a feature but nothing happens — why?

Nine times out of ten it's one of these:

• The feature is still off. Most features ship disabled by default so your server stays quiet until you opt in. Open that feature's page in the dashboard sidebar and toggle it on. The docs page for each feature names the exact page to visit.
• exceed is missing a Discord permission. Many features need permissions like Manage Roles, Manage Channels, Ban Members, Send Messages or Embed Links. Make sure exceed's role sits above the roles or members it needs to act on — Discord won't let a bot moderate or assign roles that are higher than its own.
• A required channel or role isn't set. Features like logging, feeds and welcome messages need you to choose a target channel. If it's blank, nothing has anywhere to go.
• The command is disabled or restricted. Check the Commands page for a server-wide disable, a role restriction, or a channel block on that command.

If you've checked all four and it still won't work, hop into the support server.

A command says I don't have permission — what gives?

Each command has a default required permission (shown in the Commands reference). If you lack that Discord permission, exceed won't run the command for you. Your server may also have tightened the permission or restricted the command to specific roles on the dashboard's Commands page. Ask a server admin to grant you the role, or to adjust the command override.

How do prefixes work? Can I change mine?

Every text command starts with your server's prefix — the default is , (so ,help, ,ban, ,play). You can change it on the dashboard's General page. exceed also always responds to being @mentioned as a prefix, so @exceed help works even if you forget what your prefix is.

Prefer slash commands? Type / in any channel — slash commands ignore the prefix entirely and come with Discord's autocomplete. See the Commands guide for the full rundown.

Two bots both respond to , — what do I do?

If you run another bot that uses the same prefix, give exceed a unique prefix on the General page (for example ! or ;) to avoid clashes. Slash commands never clash, so they're another easy way around it.

Does changing a setting on the dashboard apply instantly?

Yes. Settings are stored in a shared database the bot reads from live, so there are no restarts and no waiting. Save on the dashboard and the change is active right away. If you don't see it, refresh the page and double-check the toggle actually saved.

What's premium / how does licensing work?

Some capabilities are unlocked with a license key that you redeem against a specific server. In short:

• A key is redeemed to one server and unlocks its features there.
• Keys can be time-limited (they have a duration and an expiry).
• Certain extra capabilities (for example the casino module) are tied to a key that includes that feature.

Core moderation, security, leveling, music, tickets and the dashboard are available to every server — premium adds optional extras on top. If you have a key, redeem it from the dashboard; if a premium-only page is locked, that's why. Ask in the support server for current details on what's included.

Are there limits on the AI features?

Yes. AI-powered features (the AI persona/chat, AI ticket assist, image moderation, the Setup Assistant and similar) draw from a per-server usage budget so costs stay predictable. You can see your current usage, set a cap and understand how spend is counted on the AI Usage page. For the full breakdown of what counts and how limits behave, see the AI usage limits doc.

The bot is offline or not reading my messages

Check these in order:

1. Is exceed online? Look at the member list — if it's offline for everyone, it's a platform-wide issue; check the support server for status.
2. Can it see the channel? exceed needs View Channel, Send Messages and (for most replies) Embed Links in that channel.
3. Is Message Content available? If it can't read message content at all, only slash commands will work. Try a slash command to confirm the bot is otherwise healthy.
4. Role position. For moderation and role actions, exceed's role must be above the target.

Why can't I configure a server in the dashboard?

You need the Manage Server permission on that Discord server for it to appear in your dashboard, and exceed must already be a member of it. If a server is missing from your list, confirm both, then re-sign-in to refresh your server list.

How do I move my setup to another server, or start over?

There's no automatic cross-server copy — set features up per server from their dashboard pages. To reset, the General page has a danger zone for clearing a server's data. Treat that as permanent and use it carefully.

Is my data safe? Can I delete it?

exceed only stores what it needs to run the features you've enabled (settings, cases, levels and so on). You can wipe a server's stored data from the General page's danger zone whenever you want.

How do I get support?

• Search these docs first — the search box at the top of any page (press /) covers every doc and command.
• Check the feature's own doc page — it lists exactly where to enable it and the permissions it needs.
• Join the support server — linked from the dashboard. Bring your server ID, the feature involved, and what you expected to happen versus what did; it makes help much faster.